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Understanding your billing history

Administrators only

Where to find your billing history

Section titled “Where to find your billing history”

Go to Settings > Billing to see your billing history. It lists your past invoices, each with its status. Only administrators can see this.

Your invoices

Section titled “Your invoices”

Your billing history lists your past invoices, each with a status such as paid, pending, overdue, or void. To get a PDF copy of an invoice, contact Tallyfy Support and we’ll send it over.

If you pay by card, your invoices come from Recurly, our billing provider. If you’re billed by invoice, they come from Xero. To update the card itself, contact Tallyfy Support.

If your history looks empty or won’t load

Section titled “If your history looks empty or won’t load”

A new account with no billing activity shows “No billing history yet” until your first purchase or invoice. If a filter hides every row, clear it to bring the list back. And if the page can’t load your details, you’ll see a short error with a Retry button. None of these mean anything is wrong with your account.

Section titled “Related articles”

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