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Login and session errors

Using private browsing for app connections

Section titled “Using private browsing for app connections”

When connecting Tallyfy to external tools like middleware, Slack, or Google Drive, you might hit login or authorization problems. These usually come from conflicting login info, cached data, or stored cookies in your regular browser session.

Your browser’s private browsing mode (also called Incognito, InPrivate, or Private Window) fixes these issues by giving you a clean session - no stored cookies, cached data, or saved credentials.

When to use private browsing

Section titled “When to use private browsing”

Open a private browsing window when you experience:

  • Login errors during authorization
  • Repeated connection failures or timeouts
  • Troubleshooting requests from Tallyfy support
  • Multiple account conflicts (e.g., different Google accounts) during connection setup

Opening private browsing

Section titled “Opening private browsing”

Chrome

Section titled “Chrome”
  1. Click the three-dot menu (⋮) in the top right corner.
  2. Select New Incognito Window.
  3. Log into both Tallyfy and the external app, then retry the connection.

Firefox

Section titled “Firefox”
  1. Click the menu button (☰) in the top right corner.
  2. Select New Private Window.
  3. Log into both Tallyfy and the external app, then retry the connection.

Microsoft Edge

Section titled “Microsoft Edge”
  1. Click the three-dot menu (⋯) in the top right corner.
  2. Select New InPrivate window.
  3. Log into both Tallyfy and the external app, then retry the connection.

Safari (Mac)

Section titled “Safari (Mac)”
  1. Click File in the top menu bar.
  2. Select New Private Window.
  3. Log into both Tallyfy and the external app, then retry the connection.

Additional troubleshooting steps

Section titled “Additional troubleshooting steps”

If private browsing doesn’t fix the issue, try these alternatives:

  1. Clear browser cache and cookies completely, then retry the connection in a normal window.
  2. Disable browser extensions temporarily - ad blockers and privacy tools can interfere with authorization flows.
  3. Try a different browser for the connection setup.
  4. Check permissions in both Tallyfy and the external app to make sure they allow the connection.

Contacting support

Section titled “Contacting support”

If these steps don’t work, contact Tallyfy support with details about the apps you’re connecting and any error messages you see.

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