When connecting Tallyfy to external tools like middleware, Slack, or Google Drive, you might hit login or authorization problems. These usually come from conflicting login info, cached data, or stored cookies in your regular browser session.
Your browser’s private browsing mode (also called Incognito, InPrivate, or Private Window) fixes these issues by giving you a clean session - no stored cookies, cached data, or saved credentials.
When to use private browsing
Open a private browsing window when you experience:
Login errors during authorization
Repeated connection failures or timeouts
Troubleshooting requests from Tallyfy support
Multiple account conflicts (e.g., different Google accounts) during connection setup
Opening private browsing
Chrome
Click the three-dot menu (⋮) in the top right corner.
Select New Incognito Window.
Log into both Tallyfy and the external app, then retry the connection.
Firefox
Click the menu button (☰) in the top right corner.
Select New Private Window.
Log into both Tallyfy and the external app, then retry the connection.
Microsoft Edge
Click the three-dot menu (⋯) in the top right corner.
Select New InPrivate window.
Log into both Tallyfy and the external app, then retry the connection.
Safari (Mac)
Click File in the top menu bar.
Select New Private Window.
Log into both Tallyfy and the external app, then retry the connection.
Additional troubleshooting steps
If private browsing doesn’t fix the issue, try these alternatives:
Clear browser cache and cookies completely, then retry the connection in a normal window.
Disable browser extensions temporarily - ad blockers and privacy tools can interfere with authorization flows.
Try a different browser for the connection setup.
Check permissions in both Tallyfy and the external app to make sure they allow the connection.
Contacting support
If none of these steps work, contact Tallyfy support with details about the apps you’re connecting and any error messages you see.
Tallyfy’s troubleshooting guide covers fixing common issues like loading errors and authentication loops through cache clearing and hard refreshes along with solutions for rate limit errors and password reset problems and Microsoft login approval requirements and a browser data wipe script for persistent session conflicts.
Clearing Microsoft Edge’s browser cache removes outdated or corrupted temporary files that cause Tallyfy to display incorrectly or run slowly and you can do this either through Edge’s Privacy settings for a full clear or by targeting only Tallyfy-specific cookies and site data through the address bar’s lock icon.
Clearing Firefox’s cache and cookies through the Privacy & Security settings removes outdated or corrupted temporary files so Tallyfy can load fresh content and resolve display or loading problems in the browser.