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Generate a HAR file for troubleshooting

What’s a HAR file and why does support need one?

A HAR (HTTP Archive) file1 records everything your browser does on the network - every request, response, and load time. When you’re hitting a speed issue, caching problem, or a bug that’s hard to reproduce, a HAR file gives our support team the exact data they need to diagnose what’s going wrong.

How to generate a HAR file

Chrome

  1. Go to the page where the issue happens.
  2. Press F12 (or right-click the page and select Inspect) to open Developer Tools.
  3. Click the Network tab.
  4. Make sure the record button (top-left circle) is red. If it’s grey, click it to start recording.
  5. Check Preserve log so the data isn’t cleared on page reload.
  6. Refresh the page or reproduce the issue.
  7. Right-click anywhere in the network requests list and select Save all as HAR with content.
  8. Save the file and attach it to your support ticket or email.

Firefox

  1. Go to the page where the issue happens.
  2. Press Ctrl+Shift+E (Windows/Linux) or Cmd+Option+E (Mac) to open the Network panel directly. You can also use the menu: Menu > More Tools > Web Developer Tools, then click the Network tab.
  3. Check Persist Logs if the issue spans multiple page loads.
  4. Refresh the page or reproduce the issue.
  5. Right-click anywhere in the network requests list and select Save All As HAR.
  6. Save the file and attach it to your support ticket or email.

Microsoft Edge

  1. Go to the page where the issue happens.
  2. Press F12 (or right-click and select Inspect) to open Developer Tools, then click the Network tab.
  3. Check Preserve log so the data isn’t cleared on page reload.
  4. Refresh the page or reproduce the issue.
  5. Right-click anywhere in the network requests list and select Save all as HAR with content.
  6. Save the file and attach it to your support ticket or email.

Safari

  1. Enable developer tools: go to Safari > Settings > Advanced and check Show features for web developers.
  2. Go to the page where the issue happens.
  3. Select Develop > Show Web Inspector.
  4. Click the Network tab.
  5. Refresh the page or reproduce the issue.
  6. Click the Export button in the Network tab toolbar.
  7. Save the file and attach it to your support ticket or email.

Internet Explorer doesn’t support HAR file export. If you’re still on IE, please switch to Chrome, Firefox, or Edge to generate the HAR file.

Sending the HAR file to support

Attach the HAR file directly to your support ticket or email. It contains the network-level detail our team needs to pinpoint and fix your issue.

Open Api > Sniff API calls using Chrome

Chrome DevTools lets you inspect every API call Tallyfy makes by filtering network requests in the Fetch/XHR panel and then copying endpoints and headers and JSON payloads to replicate those exact calls in your own integrations using tools like cURL or Postman.

Support > Share screenshots

Sending screenshots or short screen recordings to Tallyfy support using free tools like Loom or Screencastify and built-in OS shortcuts helps resolve issues far quicker than describing problems through text alone.

Miscellaneous > Login and session errors

Private browsing mode fixes Tallyfy connection issues with external apps by starting a clean session without stored cookies cached data or saved credentials that cause login conflicts and authorization problems.

Troubleshooting > Clear cache in Safari

Clearing Safari’s browser cache on Mac and iOS devices removes corrupted temporary files that can cause loading problems and display issues in Tallyfy by enabling the Develop menu or using Privacy settings on Mac and accessing Safari settings on iOS devices.

Footnotes

  1. A JSON-formatted archive that logs all browser-server communication during a browsing session ↩

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