Banking operations workflow for Tallyfy

Review check exceptions before the cutoff

Customers expect same-day decisions on flagged checks. This workflow helps operations staff review positive pay exceptions, contact customers for decisions, and process pay or return actions before the daily deadline.

3 steps

3 fields

Import into Tallyfy Preview steps

Banking

Run this workflow in Tallyfy

Import this template into Tallyfy and assign operations staff to exception review with kickoff fields capturing review date, exception count, and reviewer name

Configure hour-based deadlines with 2-hour windows for initial review and 6-hour cutoffs for processing decisions, plus form fields to track fraud cases and customer contact outcomes

Track each batch in real-time through Tallyfy as staff review mismatch types, contact customers, document pay or return decisions, and confirm processing completion before cutoff

Import this template into Tallyfy

Process steps

Review exception details

2 hours from previous step

task

For each flagged check, review the mismatch type: amount difference, check number not in file, payee name mismatch, or duplicate presentment. Pull the check image. Note which exceptions need customer contact vs. clear fraud indicators that warrant immediate return.

Form fields in this step

Exceptions Reviewed *

Clear Fraud Cases

Customer Contact Needed *

Contact customers for decisions

4 hours from previous step

task

Reach out to customers with exceptions requiring their decision. Send check images when possible. Document their pay or return decision. Get authorization in writing when feasible - email confirmation is fine. Note the time and method of contact.

Form fields in this step

Customers Contacted *

Pay Decisions *

Return Decisions *

Unable to Reach

Process pay/return decisions

6 hours from previous step

task

Enter customer decisions into the positive pay system before the cutoff time. For customers you couldn't reach, apply their default decision (most choose return as default). Process fraud returns with appropriate reason codes. Generate exception report for records.

Form fields in this step

Items Paid *

Items Returned *

Processing Completed Before Cutoff *