Banking collections workflow for Tallyfy

Bring delinquent loans current with consistent follow-up

The longer a loan stays delinquent, the harder it is to collect. This Tallyfy template guides collection staff through contact attempts, payment arrangements, and escalation decisions - with FDCPA-compliant documentation for every account.

3 steps

4 fields

Import into Tallyfy Preview steps

Banking

Run this workflow in Tallyfy

Import this template into Tallyfy and start follow-up for each delinquent account, entering borrower name, loan number, days past due, and amount owed in the kickoff form

Use Tallyfy's dropdown fields to capture contact results, delinquency reasons, and arrangement types - from paid in full to payment plans to escalation for attorney referral

Track every collection attempt through Tallyfy with 1-3 day deadlines, documented follow-up dates, and escalation routing so no delinquent account gets forgotten

Import this template into Tallyfy

Process steps

Attempt borrower contact

1 days from previous step

task

Contact the borrower using phone numbers on file. Try different times of day. Document every contact attempt - date, time, method, result. If you reach the borrower, determine reason for delinquency and discuss bringing the account current. Follow all FDCPA requirements for consumer loans.

Form fields in this step

Contact Attempts *

Contact Result *

Reason for Delinquency

Negotiate payment arrangement

3 days from previous step

task

If borrower can't pay in full immediately, discuss payment arrangements. Options may include: catch-up plan over several months, temporary payment reduction, or modification. Document any promises to pay with specific amounts and dates. Get arrangements in writing when possible.

Form fields in this step

Arrangement Type *

Arrangement Details

Next Payment Due

Document and schedule follow-up

3 days from previous step

task

Enter complete notes in the collection system. Set follow-up date based on promises made. If no arrangement is possible or borrower is unresponsive, prepare for escalation. Consider: formal demand letter, credit bureau reporting, acceleration, or attorney referral based on policy.

Form fields in this step

Notes Documented *

Follow-up Date Set *

Escalation Needed *