Banking workflow for Tallyfy

Catch ATM discrepancies before customers complain

Waiting for customer complaints to discover ATM problems is the expensive way to learn. This daily reconciliation workflow compares physical cash to system records and documents variances so you stay ahead of issues.

4 steps

3 fields

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Banking

Run this workflow in Tallyfy

Import this template into Tallyfy and enter ATM ID, reconciliation date, and operator name at kickoff

Capture journal times, physical counts, and variance explanations using Tallyfy's required form fields

Track reconciliation status and supervisor escalations with real-time visibility across all ATMs in Tallyfy

Import this template into Tallyfy

Process steps

Pull ATM transaction journal

2 hours from previous step

task

Download or print the complete transaction journal from the ATM for the period being reconciled. This should show every withdrawal, deposit, and failed transaction. Compare the journal timestamp with your current time - if they don't match, the ATM clock needs attention. Look for: - Total withdrawals dispensed - Failed or reversed transactions - Any error codes or jams - Cash retract events (customer didn't take cash)

Form fields in this step

Journal Start Date/Time *

Journal End Date/Time *

Total Transactions *

Compare physical cash to expected balance

2 hours from previous step

task

Open the ATM safe and count all cassettes. Compare what's physically there to what the system says should be there. Remember to account for rejected bills in the reject cassette. Expected Balance = Starting Cash - Dispensed + Deposits + Retracted Small variances (under $20) often come from ATM counting errors on worn bills. Larger variances need investigation.

Form fields in this step

System Expected Balance *

Actual Physical Count *

Variance Amount *

Variance Status *

Investigate and document variances

2 hours from previous step

task

If there's a variance, dig into the transaction log. Common causes: - Bill jams where cash was retracted - Customer disputes (they say they didn't get money) - Counterfeit bill detection rejects - Cassette misloads during replenishment For each variance, document the likely cause and supporting evidence. Attach transaction receipts or camera footage references if needed.

Form fields in this step

Variance Explanation

Supporting Documentation Attached

Complete reconciliation sign-off

2 hours from previous step

task

Sign the ATM reconciliation form and file with daily records. If variance exceeds your threshold (typically $50), escalate to the ATM supervisor before signing off. Keep camera footage available for 30 days minimum in case disputes arise.

Form fields in this step

Reconciliation Status *

Supervisor Review Required *